Covid-19 Information Zorba Tulum

The health and wellbeing of our guests and our staff is our top priority at Zorba. We are following local and International health guidelines to minimize the spread of Covid-19.

Negative Covid-19 Test Requirement for Travels from the United States

The CDC recently announced the requirement for all air travelers to the U.S. to provide a negative Covid-19 test before boarding their flight. The test must be taken within 24hrs of entering the U.S. and is mandatory for all air passengers.

We recommend checking your country’s travel advisory website to stay updated. 

Onsite Covid Testing

We are connected with a local doctor to provide rapid antigen testing at the Zorba property.

Guests will have the results in 30 mins along with their required documentation in digital form.

 

The cost of the Covid tests is as follows:

  • Antigen test in your Villa $65 USD per person.

  • PCR test in your Villa $140 USD per person. 

 

Please contact us to schedule your Covid test so it can be made the day before your departure, or for any questions or concerns regarding this process.

Private Villas are a great choice for travel as you enjoy plenty of personal space & enhanced cleaning protocols and policies are in place to protect your health.

Cocoon in your private Villa with a wealth of amenities to ensure a relaxed and comfortable stay --  full kitchens, grocery delivery, daily housekeeping, private chef options, and high-speed fiber optic wifi to keep you connected.

There truly is no better place to recharge your spirit than in a luxurious private Villa on Tulum beach.

Safety features

  • Staff follow all safety protocols as directed by local authorities

  • Shared stationery such as printed menus, magazines, pens, and paper removed. QR Codes for private chef and guest services information.

  • Hand sanitizer in villas and welcome area

  • First aid kit

  • Access to health care professionals 

  • Staff health checks and stay home with pay option provided

Physical distancing

  • Contactless check-in/check-out

  • Cashless payment

  • Physical distancing rules followed

  • Single-room air conditioning for guest accommodation (all villas)

Cleanliness & disinfecting

  • Use of cleaning chemicals that are effective against Coronavirus

  • Linens, towels, and laundry washed in accordance with local authority guidelines

  • Villas disinfected between stays

  • Housekeeping staff wear mask & gloves

  • High touch surfaces cleaned daily

  • Guests have the option to suspend cleaning services during their stay

  • Hand sanitizer in all villas

Cancelation Policy

We require a 50% deposit to hold your dates. Your balance is due 14 days before arrival or in cash at check-in. All payments are non-refundable however, we will hold any payments as credit towards a future stay if you are unable to travel due to increased travel restrictions from the time of booking. Does not apply to new variants or advisories, only border restrictions. 

For specific questions regarding your stay please email Snow Colbeck at reservations@zorbatulum.com.

 

Sending everyone virtual hugs and blessings from Tulum.